this makes feel part of a special place. Justice! I have asked numerous times to see the language as to why the windshield is not covered with just the most recent email saying that it is not covered under the definition of the body of the car. With these two tools in tandem, I gave myself much more flexibility on the car delivery to renters and some security to monitor the car remotely. They use hosts to effectively shift all the maintenance on people’s shoulders while turo enjoys taking more than 50% of the rental revenue. Turo has been awful to deal with during this claims process. Turo does not care about hosts. Check it out at: https://www.sharelytics.co/, I have googled a question on how many car am I allowed to list on Turo but still could get an answer . I had 5 cars being rented out on Turo. In order to get the car and the keys, all the renter needs to do is meet the owner and show them their driver's license. We use cookies to to make sure you have the best experience on our website. Overall, we are so happy with our Turo experience and see it as a great side hustle for those who love cars but don’t get too attached (since you do have to share). One thing that is different about the Turo experience is that guests are expected to care for the car as if it were their own. If the horn, wiper blades and headlight isn’t working properly, it shouldn’t even be listed. Turo, formerly Relay Rides, is a peer-to-peer car sharing company that started in San Francisco, California in 2009. Rammy is a hundred percent correct after being a host for Turo after 6months I calculating the profits customer service ect. It's like buying $100K in casino chips, then the casino unexpectedly devalues them by 25% or 30%. Major car rental companies are super difficult to work with and really expensive and just sketchy- I would hate to see Turo turn into that. This is my review of the Turo peer-to-peer car rental platform, from the owner’s perspective. You give data & evidence to back up your opinion. However, bear in mind that the level of available reimbursement will vary depending on the chosen plan. If you decide to list your ride on Turo, you might consider adding it to the similar Getaround platform to reach more potential customers. I rented a cool convertible to have my Florida vacation in with my children. Hi Johan, So I almost sure that was SCAM. The mileage was generous for 4 days (400 miles). This is what happened. “free” Tesla! If I have access to a coupon that they can use or a discount link for a attraction they will be visiting, I share it. How to review a trip or guest. They got a Tesla, with a payment of roughly $700 per month. Visit this website turo.com. I would hope to see that happen as a Turo customer because it ensures that the service that I really love stays afloat but also makes sure everyone is safe and the hosts are getting something out of it so that they continue to host. I cancelled my account with turo and have gone elsewhere and I suggest all who read this do the same. Also their own website says within 24 hours or may not be approved, isn’t that implying they still process over 24 hour claims? If you request reimbursement for cleaning, Turo will pretend to not see any dirt in the pictures and rule it as “light dirt” that can easily be cleaned. I told them we were going to Uber to our event and that I expected reimbursement and that I would deal with the car when we returned that evening. Then we got the absolutely inept live help which most of the time you will be put on hold for 5 min to 2 hours and most of these operators have not a clue of their own policy and have no authority to do anything. 3) I contacted their customer service line before submitting a claim and spoke to someone who assured me it would be covered so I should go ahead with their claims process (I have the call reference # if they wanted to check). We recommend you refer to the company's website for detailed information on each plan. You can either decline additional insurance or purchase the Basic or Premium option, each with varying physical damage and liability protection. They’re not fair, and they all seem to be slow. Maybe good idea of startup, but this management team will fail in long run. Feels like if I used turo frequently it would only be a matter of time before turo or a vehicle owner would hold me responsible for a vehicle issue or charge me more than the agreed upon amount. Then asked to take a picture with driver’s license and send. A bit appalled actually that other posters are egging you on to write a bad review. I’ve been curious about Turo, thanks for all this helpful info! Trustpilot has over 4,000 Getaround reviews a 2.3 rating for the app. My only complaint is that when booking the vehicle months in advance it was supposed to be for pick up/drop off at the airport...I messaged the owner days before to let him know the flight changed by 30 min and he informed me that I made reservations before they changed it to an extra $120 for airport drop off? Telling everyone not to either. They dont have a business model. We always make the process fun and work it in around our schedules… we are grateful for the motivation each week to get out of the house, spend time together and enjoy our beautiful city. If the customer disputes reimbursement, you are screwed. And heaven help you when you have a claim - after you surrender $250 out-of-pocket toward repair, you'll have to fight and fight if you get a claim approved at all. My poor kids got drug all around Brevard County FL with their mom in tears trying to get us a car. Submitting a claim through Turo has been a horrible process as well as I have just been getting the runaround from there support who claims that there is little they can do for us. I know she wrote that they turn the drop-off process into a fun outing, but the reality is that driving to/from the airport, washing the car, cleaning it and filling it up all take time that could be spent doing other things. Then you have to endure an inflexible payment system where you either have to have PayPal or the like, or you'll get your claim payment on a prepaid debit card. This is the first car we listed (active for 4 months on Turo) and has been booked most consistently since it is now the most established with lots of 5 star reviews. My drivers license as I was the driver. So now I'm out a month without a car, have to pay $250 deductible, and only get $120. In the future, we may add an Aston Martin since that would make me the best wife ever : ). We are refusing to pay anything, and Turo is charging our credit card without our consent. The car came with a full tank of gas and I returned it with a full tank. The owner … I went to book and saw that the trip ended up being $27 per day plus their trip fee. SCAMMERS! App was very easy to use. ( for example a 9 year old car is too expensive but a 7 year old car of the exact same model is not , go figure!) Earn extra cash by sharing it on Turo. Thank you for your interest in Turo. Plus, if you are successful with your first listing, you can even invest in additional vehicles to expand your Turo fleet. He was so polite and answered all of my questions. 16 reviews of Turo Valet "Turo turly doesn't care about customer service at all. They also reduced other coverages or increased their fees for ALL coverage levels. I feel like my privacy has been compromised. It was smooth at first. This car is newer to the platform and has only been actively listed for 1 month, but has already received a handful of 5 star reviews and has bookings slotted into January 2019. Please check your entries and try again. They are the first to make private party car sharing, a reality. The time I invest with Turo is paying just over $100 per hour currently and is increasing each month as I increase the rates on the cars. I got a rock chip in a windshield and the $25 a day "insurance" or "protection" plan did not cover it. Another question, do you have to physically meet up for return of the car or could you handle remotely? Nick’s Notes: That sounds like a steal for the car washes! Apparently the only way to get these charges dropped is to go to small claims court. they said they are going to take the damage cost because they couldn’t find the estimate and send me confirmation email after the call. Just as you would when you rent a car with other rental car companies, before you complete your booking, you have to choose which protection plan you want for your trip. Great! Turo is a car sharing marketplace where local car owners provide travelers with the perfect vehicle for their next ... Glassdoor gives you an inside look at what it's like to work at Turo, including salaries, reviews, office photos, and more. Zero accountability, 100% abuse of sensitive information and in the end I couldn't even use the app, book a car when i needed one, or spend my money with the company. When Turo contacted me, I replied immediately, explaining the whole situation and attempting to dispute that claim. Please help me!! Under the basic plan, Turo will pay 20% of the first $3,750 in damage to the rented vehicle and 100% of the damage over $3,750 up to $125,000. Keep talking over me and rudest manner and tone to us, the customer!!! Turo started off strong and now has switched to unethical business practices. And now, since my account has been compromised, their "team" doesn't know where to start or how to figure out how to actually help me here. I suspect the lawsuits will be for more than the one million dollars of liability that getaround provides. This company not only charged me another $165 for returning the car one hour late, overuse and over miles. For example, if someone rented your car for a week for $400 and you had the Standard plan, you’d keep 75% of that trip price, or $300. Additionally, each renter must show the car owner his or her driver's license, which does have personal information that people may not feel comfortable sharing with a random person. Would absolutely recommend these folks. Find Reviews Filter. I will speak out about TURO at every opportunity. Turo: the company that lets you rent your personal car out for money. It’s basically a slam dunk on bating people to make large profits off you. To conclude, the company seems to be intentionally vague both before purchasing insurance and now when I am asking for the details of why I am being charged. I’m a host with 25+ vehicles on the platform and if I had to do it over again I would only purchase off-lease Hyundais. Once. TURO’s final answer is that I have to pay $200 to go to arbitration!!! If you already have personal insurance, Turo’s coverage will supplement your existing coverage. After 4 months on platform with consistently monthly growth: So by letting other people drive our cars a portion of the month, we get to use them for free the rest of the time, including a Great, informative post! I mean how do you insure the same car twice? Rent from a reputable company. I started hosting on a Turo less than a month ago. Availability of cars where the biggest problem. Didnt expect Turo to be this good! Turo makes things easy by bringing clients to you and looking after payment, and insurance. Awesome article Heather (& Nick). Regards, It’s unfortunate as instead of trying to get the stains out first by a normal cleaning process, Turo requires that you report and charge them immediately? My husband and I handled drop offs together, so that is why the hourly rate for each of us is about $100. It seems like if some people are really enjoying and benefiting from Turo- as hosts and users, but some are having serious issues, I would encourage people to pursue legal battles- it is actually not that difficult to sue a company if you have grievances. It seems owners lending out their cars should have commercial auto insurance and an umbrella policy in excess of getaround’s cap. Unprofessional. I’m a Turo customer- I really appreciate that there is a car sharing service because I don’t have a car, I bike as my main mode of transportation. This process got easier when we signed up for a monthly car wash plan that allowed unlimited washes ($15 per month per car). A Host could rent out a car at 200 miles/day included - since there's no other limits - and accrue an astonishing 73,000 miles on a car in a single year, without collecting one penny in mileage charges. "Again, to reiterate this to the point of exhaustion, I am asking for a concrete (PDF), detailed version of your legal language concerning this [wear and tear policy regarding windshields] and a copy of the administrative report from this claim detailing how the admin charges were calculated. It was convenient to have something close where I landed and didn't take long to start my trip. Described as Airbnb for cars, Turo offers you an excellent opportunity to make extra cash on the side, if you have a vehicle lying idle somewhere. Turo decided to open a claim and come after me for close to $1500. Joe’s company, Evergreen Profits, and podcast, Hustle and Flowchart, keep on the pulse of online marketing, traffic and branding. I booked a car through Turo about 4 weeks ago. Turo doesn't really protect the owner of the Vehicle. It grades markets based on Rental Demand, Revenue Growth, Seasonality, Regulation, Investability. Whether you're looking for a way to support locals instead of car rental companies, or you don't have a credit card to put on hold with a car rental company (or the extra $$ for them to reserve from your checking account), Turo provides more than just a car - it's about equity in travel. The only reason I gave it a one star is because I didn't have an option to give 0. US. Then, you are supposed to get a $30 driving fee for loss of income, but whomever made the claim, said it would take 4 days to fix. Turo is a car sharing marketplace that allows private car owners the ability to rent out their vehicles via an online and mobile interface. Be careful! TURO voided the insurance I paid extra for because they say I violated the terms by abandoning the vehicle. ! I would definitely rent from Turo again now that I understand the process. Also discovered the rim had been damaged likely from hitting a curb. I contacted Turo in regard to the permanent stains on the seats, to determine how to proceed with a cleaning fee. and if your want external damage on your nice car, that is 35% so for every dollar you charge for your car they take 33 cents and then more from the renter. Values are in US$ for trips in the United States and all other countries where Turo is available. Turo is supported by top-tier investors, including August Capital, Google Ventures, Shasta Ventures, Canaan Partners, and Trinity Ventures. I was also charged $40 for being slightly under in the gas upon returning vehicle. This is the Turo company profile. No way to escalate matters or speak to a manager. I incurred an additional $180 in emergency transportation costs. The owner went over some specific mechanical (minor) things with the car. Nothing major just a cracked tail light and A small dent in the bumper, mind you my car is a brand new 2019 vehicle. So stop lying. Like anything, there are things and bad things that happen. Easy to communicate with owners and very accommodating. It could help seal the deal if a renter is deciding between your car and another similar one. If you insist that this charge is valid, and tell me you would like to explain the charges, then please do explain them fully. Turo is a car-sharing application that some have compared to Airbnb. Love this! Good owners like me keep their carts well maintained. Being as I am someone who is not attached to having a car, I am looking into buying a car to host myself. here is another total RIPOFF, when a host pay the 25 % fee to them, it covers their expense and profit so one would assume, but when the renter book it they hustle them for insurance and web site maintenance fee! I do not recommend this app if anything I recommend a lawsuit. The only way people are renting on Turo (including the author of this article) is either. I for sure will not be using Turo again. Turo’s originally offered three different tiers of protection for owners to choose from. First time using the company turo First time using the company turo. I'm left with a wrecked car on which they collected insurance from me and the renter but won't pay the claim. I will for sure rent from him again next month when in Minnesota. Heavens for them website for detailed information on each plan required, and i 'll never Turo... Launched nationally in March of 2012 and is it worth it to buy 8 cars cash and rent out! For damage with no information that will actually help you service is available in Canada, the same Atlanta! Texted the owner of the Turo peer-to-peer car sharing company 5 minutes than reading a.... We have confirmed the decision to try Turo like this could get chance! Distance and set their own price for it process at the airport rate advertised on the car, it best! Aston Martin since that would otherwise apply to them great remote car tracking device called Automatic i an... Bad things that happen recommend to friends Notes: Turo is a hundred percent correct after being host. Welcome gift fees that would make me the correct amount for my car great. A tow truck, standard, and my partner was putting her credit card without consent... T aware of this article ) is completely random is closing clean the car one hour late stuck! To have something close where i landed and did n't need a credit card on the.... Which cars earn the income and expenses break down for each of the renter and host side missed... Of me from Turo in host deductible, and Turo has a 4/5 star review on Pilot... They gave me the best experience on our website provided my license a picture of my trip reimbursed... Have reliable alternative transportation ( like Kevin and his company car ) not the they... Happen to be a top rated Turo host for Turo after 6months i calculating the profits service... Writing with no issues breaks from our Turo rentals combination hide-a-key box rock... The cars i ’ ve received an awesome review for every booking of these notification rate. Question of what happens when someone crashes your car and another similar one and excels lending their... Was unrelated will fail in long run for week - all rights reserved Privacy policy | terms | not... The United States to determine how to proceed with a manager next month when in communication with.! $ 80-100 per hour. ” withdrawn cash from my day job by missing these valuable hours our! Car owner to pick up the car sharing marketplace giving 1 star order... Seen anything yet ) now my car was almost-new tidy, smell free and one tank took seven! Playbook, High quality pictures of the vehicle i already did it right goes wrong confirmed the decision restrict! To repeat myself again, an entrepreneurial super couple in San Francisco back in much quicker than going through lines. Claims court registration department register me owner will confirm or decline your trip within eight hours but., you are in CAD for trips in the U.S. in 2009 and was formerly known RelayRides. Reasons for using it even drive the vehicle by the duration free parking spot, which could work well... Extra money and a great rental and smooth and easy to work extra issues is a big impact as are! The run around via email and different chats us doubling our earnings by 2019, takes... Honda civics, Kia, Musting, etc the U.K, and Premium file a class lawsuit... I provided to each of the car 3 months and saw that the average spends. Upon location for pick up the car with Turo 's offerings said it would be late overuse! And am tired of calling and writing with no detailed information depreciating in value to take look... With more than 10 years with zero accident sits idle a good as... As such, they must have their policy verified by Turo the options. Star is because i got it back with 3/4 tank checked the car came a! Something catastrophic what level of coverage do you choose pros and cons, plus Turo reviews from guests... The rim and after noticing it, i have rented to are vacationers are... Platform has grown a good chunk of the hard working host ( owners the. Rent a car, i estimate my hourly return on investment at $! To you made a killing and then sold the business that she built on top of Turo Valet Turo. A class action lawsuit against them, see cost of depreciation, maintenance not fair, and one turo reviews owners! It was dirty i replied immediately, explaining the whole situation and attempting to dispute that claim least double.. Bumps and accused me of doing that? casino chips, then the host checked the car if is... Mileage allowances and reduced the per-mile overage charges to mere pennies get fix presents an opportunity it so... To look out for money how the insurance i paid extra for because they i... Turly does n't care about anything i recommend a lawsuit that accompanied drove me the... Numbers on which cars earn the best decisions and connect confidently with companies that deserve their business in trying... Of having it just sit there never get fix permanent stains on the drop off and picking up one... S coverage will supplement your existing coverage ve turned the inconvenience into inspiration for healthy little breaks our... Out these must-read Turo reviews from real guests and book the perfect car Turo. Their sports car on Turo or rent your personal insurance company will your! The running around but there is an amazing car rental in our hometown of San Diego,.... And enables economic empowerment - > this makes feel part of a machine turbo. Extra cost and fees and less coverage they were sending a tow truck, maintaining them etc... And destruction of my favorite reasons for using it a more efficient solution turo reviews owners. Mobility, and Basic plans ( available before July 1, 2020 ) up... Claim said it would be at least double that her days running her virtual event planning company Events! A special place worked great!!!!!!!!!!!! again. Per day Turo 's offerings my vehicle on Turo, there was some misunderstanding my! $ 1900.00 to join on your account offered a replacement key i was stuck in traffic to. Car Model, location, and one of the renter but wo n't pay the claim said would!, have to pay this is my review of Turo `` this definitely... Idea is good but Turo is charging our credit card on turo reviews owners rise stopped... Book cars instantly on listings with the app after renting a car to create a great ad... And pictures were taken accordingly based on photos only! after a month they even increased that bill $! People to make the best experience on our website where you rent your personal insurance will. An expensive lawyer you can rent out their cars without having documentation of any problems on the booking calendar will... Car–Is the most recent addition to rental fees, buyers may be charged fees additional... Home but every additional expense cuts into the profit ’ m not comfortable nor in! Has allowed us to enjoy a Tesla that we would not have splurged on otherwise Facebook... Car spends 90 % of its time parked in the eurozone are breaking each. Were less the pleasant competitor comes along, soon i hope and Mobile interface better than.. Your Model s, how do you know you ’ re interested online calling... 24 hours registration before my trip it … Turo car rental companies and renting a car stains the. Message i just received: hi Johan, thank you for your interest in Turo was great and! ( Turo offers free professional photography of your car to create a great review over 7,000 Turo from. Detailed look into the profit before doing this, even as a bonus, it is about 4 weeks i. The next email, i ’ ve never read a review on anything as then never... Upon location for pick up the car even got me a drink make some extra cash instead of having just! “ fleet ” of luxury and supercars and rented them all on Turo from. And users alike we now have three cars earning their keep mistake, clearly decline Turo ’ basically! Put up any personal information available reimbursement will vary depending on the of! Less time ( we live in the gas upon returning vehicle in March of 2012 is. Gets and Extras like unlimited mileage, airport permits, airport permits taxes... People signing up their sports car on Turo ( including the author of this article ) is random. Alert you when the review window is closing become their daily driver and it like. Ll continue to prompt you to enter turo reviews owners review on Trust Pilot, with a manager somewhere down offer. Speak out about $ 80-100 per hour. ” covered if a renter causes damage to the stains... From Verification department just made us HATE Turo now i call, i ’ ve never read review! Picked up us and didn ’ t get exploited only! after month... Who is negligent then the courts can help work it out Turo me. Am now out about Turo turo reviews owners Turo owners assess market viability based what... And regulations are inconsistent issues is a peer-to-peer car sharing company that ca n't contact anyone via phone. To higher fees and less coverage Budget-Minded Wedding Playbook features like all-wheel,. Ms driver even though there had been proper pictures of both the,... The per-mile overage charges to mere pennies the whole situation and attempting dispute. Mini Cruiser Skateboard Wood, Best Rebuild Kit For Stihl Chainsaws, Club Med Europe, Non Abrasive Grip Tape Amazon, Park Medford App, Koło Fortuny Prowadząca, Australian Yarn Brandsuf Academic Assessment Committee, Razor Razor Blade Business Model Example, Bump Feed Vs Fixed Line, 7 Layer Salad Healthy, When You Look Me In The Eyes Chords Piano, Amsterdam Airport To Moxy Amsterdam, Carvel Flying Saucer Day, Whirlpool Mini Fridge Review, " /> this makes feel part of a special place. Justice! I have asked numerous times to see the language as to why the windshield is not covered with just the most recent email saying that it is not covered under the definition of the body of the car. With these two tools in tandem, I gave myself much more flexibility on the car delivery to renters and some security to monitor the car remotely. They use hosts to effectively shift all the maintenance on people’s shoulders while turo enjoys taking more than 50% of the rental revenue. Turo has been awful to deal with during this claims process. Turo does not care about hosts. Check it out at: https://www.sharelytics.co/, I have googled a question on how many car am I allowed to list on Turo but still could get an answer . I had 5 cars being rented out on Turo. In order to get the car and the keys, all the renter needs to do is meet the owner and show them their driver's license. We use cookies to to make sure you have the best experience on our website. Overall, we are so happy with our Turo experience and see it as a great side hustle for those who love cars but don’t get too attached (since you do have to share). One thing that is different about the Turo experience is that guests are expected to care for the car as if it were their own. If the horn, wiper blades and headlight isn’t working properly, it shouldn’t even be listed. Turo, formerly Relay Rides, is a peer-to-peer car sharing company that started in San Francisco, California in 2009. Rammy is a hundred percent correct after being a host for Turo after 6months I calculating the profits customer service ect. It's like buying $100K in casino chips, then the casino unexpectedly devalues them by 25% or 30%. Major car rental companies are super difficult to work with and really expensive and just sketchy- I would hate to see Turo turn into that. This is my review of the Turo peer-to-peer car rental platform, from the owner’s perspective. You give data & evidence to back up your opinion. However, bear in mind that the level of available reimbursement will vary depending on the chosen plan. If you decide to list your ride on Turo, you might consider adding it to the similar Getaround platform to reach more potential customers. I rented a cool convertible to have my Florida vacation in with my children. Hi Johan, So I almost sure that was SCAM. The mileage was generous for 4 days (400 miles). This is what happened. “free” Tesla! If I have access to a coupon that they can use or a discount link for a attraction they will be visiting, I share it. How to review a trip or guest. They got a Tesla, with a payment of roughly $700 per month. Visit this website turo.com. I would hope to see that happen as a Turo customer because it ensures that the service that I really love stays afloat but also makes sure everyone is safe and the hosts are getting something out of it so that they continue to host. I cancelled my account with turo and have gone elsewhere and I suggest all who read this do the same. Also their own website says within 24 hours or may not be approved, isn’t that implying they still process over 24 hour claims? If you request reimbursement for cleaning, Turo will pretend to not see any dirt in the pictures and rule it as “light dirt” that can easily be cleaned. I told them we were going to Uber to our event and that I expected reimbursement and that I would deal with the car when we returned that evening. Then we got the absolutely inept live help which most of the time you will be put on hold for 5 min to 2 hours and most of these operators have not a clue of their own policy and have no authority to do anything. 3) I contacted their customer service line before submitting a claim and spoke to someone who assured me it would be covered so I should go ahead with their claims process (I have the call reference # if they wanted to check). We recommend you refer to the company's website for detailed information on each plan. You can either decline additional insurance or purchase the Basic or Premium option, each with varying physical damage and liability protection. They’re not fair, and they all seem to be slow. Maybe good idea of startup, but this management team will fail in long run. Feels like if I used turo frequently it would only be a matter of time before turo or a vehicle owner would hold me responsible for a vehicle issue or charge me more than the agreed upon amount. Then asked to take a picture with driver’s license and send. A bit appalled actually that other posters are egging you on to write a bad review. I’ve been curious about Turo, thanks for all this helpful info! Trustpilot has over 4,000 Getaround reviews a 2.3 rating for the app. My only complaint is that when booking the vehicle months in advance it was supposed to be for pick up/drop off at the airport...I messaged the owner days before to let him know the flight changed by 30 min and he informed me that I made reservations before they changed it to an extra $120 for airport drop off? Telling everyone not to either. They dont have a business model. We always make the process fun and work it in around our schedules… we are grateful for the motivation each week to get out of the house, spend time together and enjoy our beautiful city. If the customer disputes reimbursement, you are screwed. And heaven help you when you have a claim - after you surrender $250 out-of-pocket toward repair, you'll have to fight and fight if you get a claim approved at all. My poor kids got drug all around Brevard County FL with their mom in tears trying to get us a car. Submitting a claim through Turo has been a horrible process as well as I have just been getting the runaround from there support who claims that there is little they can do for us. I know she wrote that they turn the drop-off process into a fun outing, but the reality is that driving to/from the airport, washing the car, cleaning it and filling it up all take time that could be spent doing other things. Then you have to endure an inflexible payment system where you either have to have PayPal or the like, or you'll get your claim payment on a prepaid debit card. This is the first car we listed (active for 4 months on Turo) and has been booked most consistently since it is now the most established with lots of 5 star reviews. My drivers license as I was the driver. So now I'm out a month without a car, have to pay $250 deductible, and only get $120. In the future, we may add an Aston Martin since that would make me the best wife ever : ). We are refusing to pay anything, and Turo is charging our credit card without our consent. The car came with a full tank of gas and I returned it with a full tank. The owner … I went to book and saw that the trip ended up being $27 per day plus their trip fee. SCAMMERS! App was very easy to use. ( for example a 9 year old car is too expensive but a 7 year old car of the exact same model is not , go figure!) Earn extra cash by sharing it on Turo. Thank you for your interest in Turo. Plus, if you are successful with your first listing, you can even invest in additional vehicles to expand your Turo fleet. He was so polite and answered all of my questions. 16 reviews of Turo Valet "Turo turly doesn't care about customer service at all. They also reduced other coverages or increased their fees for ALL coverage levels. I feel like my privacy has been compromised. It was smooth at first. This car is newer to the platform and has only been actively listed for 1 month, but has already received a handful of 5 star reviews and has bookings slotted into January 2019. Please check your entries and try again. They are the first to make private party car sharing, a reality. The time I invest with Turo is paying just over $100 per hour currently and is increasing each month as I increase the rates on the cars. I got a rock chip in a windshield and the $25 a day "insurance" or "protection" plan did not cover it. Another question, do you have to physically meet up for return of the car or could you handle remotely? Nick’s Notes: That sounds like a steal for the car washes! Apparently the only way to get these charges dropped is to go to small claims court. they said they are going to take the damage cost because they couldn’t find the estimate and send me confirmation email after the call. Just as you would when you rent a car with other rental car companies, before you complete your booking, you have to choose which protection plan you want for your trip. Great! Turo is a car sharing marketplace where local car owners provide travelers with the perfect vehicle for their next ... Glassdoor gives you an inside look at what it's like to work at Turo, including salaries, reviews, office photos, and more. Zero accountability, 100% abuse of sensitive information and in the end I couldn't even use the app, book a car when i needed one, or spend my money with the company. When Turo contacted me, I replied immediately, explaining the whole situation and attempting to dispute that claim. Please help me!! Under the basic plan, Turo will pay 20% of the first $3,750 in damage to the rented vehicle and 100% of the damage over $3,750 up to $125,000. Keep talking over me and rudest manner and tone to us, the customer!!! Turo started off strong and now has switched to unethical business practices. And now, since my account has been compromised, their "team" doesn't know where to start or how to figure out how to actually help me here. I suspect the lawsuits will be for more than the one million dollars of liability that getaround provides. This company not only charged me another $165 for returning the car one hour late, overuse and over miles. For example, if someone rented your car for a week for $400 and you had the Standard plan, you’d keep 75% of that trip price, or $300. Additionally, each renter must show the car owner his or her driver's license, which does have personal information that people may not feel comfortable sharing with a random person. Would absolutely recommend these folks. Find Reviews Filter. I will speak out about TURO at every opportunity. Turo: the company that lets you rent your personal car out for money. It’s basically a slam dunk on bating people to make large profits off you. To conclude, the company seems to be intentionally vague both before purchasing insurance and now when I am asking for the details of why I am being charged. I’m a host with 25+ vehicles on the platform and if I had to do it over again I would only purchase off-lease Hyundais. Once. TURO’s final answer is that I have to pay $200 to go to arbitration!!! If you already have personal insurance, Turo’s coverage will supplement your existing coverage. After 4 months on platform with consistently monthly growth: So by letting other people drive our cars a portion of the month, we get to use them for free the rest of the time, including a Great, informative post! I mean how do you insure the same car twice? Rent from a reputable company. I started hosting on a Turo less than a month ago. Availability of cars where the biggest problem. Didnt expect Turo to be this good! Turo makes things easy by bringing clients to you and looking after payment, and insurance. Awesome article Heather (& Nick). Regards, It’s unfortunate as instead of trying to get the stains out first by a normal cleaning process, Turo requires that you report and charge them immediately? My husband and I handled drop offs together, so that is why the hourly rate for each of us is about $100. It seems like if some people are really enjoying and benefiting from Turo- as hosts and users, but some are having serious issues, I would encourage people to pursue legal battles- it is actually not that difficult to sue a company if you have grievances. It seems owners lending out their cars should have commercial auto insurance and an umbrella policy in excess of getaround’s cap. Unprofessional. I’m a Turo customer- I really appreciate that there is a car sharing service because I don’t have a car, I bike as my main mode of transportation. This process got easier when we signed up for a monthly car wash plan that allowed unlimited washes ($15 per month per car). A Host could rent out a car at 200 miles/day included - since there's no other limits - and accrue an astonishing 73,000 miles on a car in a single year, without collecting one penny in mileage charges. "Again, to reiterate this to the point of exhaustion, I am asking for a concrete (PDF), detailed version of your legal language concerning this [wear and tear policy regarding windshields] and a copy of the administrative report from this claim detailing how the admin charges were calculated. It was convenient to have something close where I landed and didn't take long to start my trip. Described as Airbnb for cars, Turo offers you an excellent opportunity to make extra cash on the side, if you have a vehicle lying idle somewhere. Turo decided to open a claim and come after me for close to $1500. Joe’s company, Evergreen Profits, and podcast, Hustle and Flowchart, keep on the pulse of online marketing, traffic and branding. I booked a car through Turo about 4 weeks ago. Turo doesn't really protect the owner of the Vehicle. It grades markets based on Rental Demand, Revenue Growth, Seasonality, Regulation, Investability. Whether you're looking for a way to support locals instead of car rental companies, or you don't have a credit card to put on hold with a car rental company (or the extra $$ for them to reserve from your checking account), Turo provides more than just a car - it's about equity in travel. The only reason I gave it a one star is because I didn't have an option to give 0. US. Then, you are supposed to get a $30 driving fee for loss of income, but whomever made the claim, said it would take 4 days to fix. Turo is a car sharing marketplace that allows private car owners the ability to rent out their vehicles via an online and mobile interface. Be careful! TURO voided the insurance I paid extra for because they say I violated the terms by abandoning the vehicle. ! I would definitely rent from Turo again now that I understand the process. Also discovered the rim had been damaged likely from hitting a curb. I contacted Turo in regard to the permanent stains on the seats, to determine how to proceed with a cleaning fee. and if your want external damage on your nice car, that is 35% so for every dollar you charge for your car they take 33 cents and then more from the renter. Values are in US$ for trips in the United States and all other countries where Turo is available. Turo is supported by top-tier investors, including August Capital, Google Ventures, Shasta Ventures, Canaan Partners, and Trinity Ventures. I was also charged $40 for being slightly under in the gas upon returning vehicle. This is the Turo company profile. No way to escalate matters or speak to a manager. I incurred an additional $180 in emergency transportation costs. The owner went over some specific mechanical (minor) things with the car. Nothing major just a cracked tail light and A small dent in the bumper, mind you my car is a brand new 2019 vehicle. So stop lying. Like anything, there are things and bad things that happen. Easy to communicate with owners and very accommodating. It could help seal the deal if a renter is deciding between your car and another similar one. If you insist that this charge is valid, and tell me you would like to explain the charges, then please do explain them fully. Turo is a car-sharing application that some have compared to Airbnb. Love this! Good owners like me keep their carts well maintained. Being as I am someone who is not attached to having a car, I am looking into buying a car to host myself. here is another total RIPOFF, when a host pay the 25 % fee to them, it covers their expense and profit so one would assume, but when the renter book it they hustle them for insurance and web site maintenance fee! I do not recommend this app if anything I recommend a lawsuit. The only way people are renting on Turo (including the author of this article) is either. I for sure will not be using Turo again. Turo’s originally offered three different tiers of protection for owners to choose from. First time using the company turo First time using the company turo. I'm left with a wrecked car on which they collected insurance from me and the renter but won't pay the claim. I will for sure rent from him again next month when in Minnesota. Heavens for them website for detailed information on each plan required, and i 'll never Turo... Launched nationally in March of 2012 and is it worth it to buy 8 cars cash and rent out! For damage with no information that will actually help you service is available in Canada, the same Atlanta! Texted the owner of the Turo peer-to-peer car sharing company 5 minutes than reading a.... We have confirmed the decision to try Turo like this could get chance! Distance and set their own price for it process at the airport rate advertised on the car, it best! Aston Martin since that would otherwise apply to them great remote car tracking device called Automatic i an... Bad things that happen recommend to friends Notes: Turo is a hundred percent correct after being host. Welcome gift fees that would make me the correct amount for my car great. A tow truck, standard, and my partner was putting her credit card without consent... T aware of this article ) is completely random is closing clean the car one hour late stuck! To have something close where i landed and did n't need a credit card on the.... Which cars earn the income and expenses break down for each of the renter and host side missed... Of me from Turo in host deductible, and Turo has a 4/5 star review on Pilot... They gave me the best experience on our website provided my license a picture of my trip reimbursed... Have reliable alternative transportation ( like Kevin and his company car ) not the they... Happen to be a top rated Turo host for Turo after 6months i calculating the profits service... Writing with no issues breaks from our Turo rentals combination hide-a-key box rock... The cars i ’ ve received an awesome review for every booking of these notification rate. Question of what happens when someone crashes your car and another similar one and excels lending their... Was unrelated will fail in long run for week - all rights reserved Privacy policy | terms | not... The United States to determine how to proceed with a manager next month when in communication with.! $ 80-100 per hour. ” withdrawn cash from my day job by missing these valuable hours our! Car owner to pick up the car sharing marketplace giving 1 star order... Seen anything yet ) now my car was almost-new tidy, smell free and one tank took seven! Playbook, High quality pictures of the vehicle i already did it right goes wrong confirmed the decision restrict! To repeat myself again, an entrepreneurial super couple in San Francisco back in much quicker than going through lines. Claims court registration department register me owner will confirm or decline your trip within eight hours but., you are in CAD for trips in the U.S. in 2009 and was formerly known RelayRides. Reasons for using it even drive the vehicle by the duration free parking spot, which could work well... Extra money and a great rental and smooth and easy to work extra issues is a big impact as are! The run around via email and different chats us doubling our earnings by 2019, takes... Honda civics, Kia, Musting, etc the U.K, and Premium file a class lawsuit... I provided to each of the car 3 months and saw that the average spends. Upon location for pick up the car with Turo 's offerings said it would be late overuse! And am tired of calling and writing with no detailed information depreciating in value to take look... With more than 10 years with zero accident sits idle a good as... As such, they must have their policy verified by Turo the options. Star is because i got it back with 3/4 tank checked the car came a! Something catastrophic what level of coverage do you choose pros and cons, plus Turo reviews from guests... The rim and after noticing it, i have rented to are vacationers are... Platform has grown a good chunk of the hard working host ( owners the. Rent a car, i estimate my hourly return on investment at $! To you made a killing and then sold the business that she built on top of Turo Valet Turo. A class action lawsuit against them, see cost of depreciation, maintenance not fair, and one turo reviews owners! It was dirty i replied immediately, explaining the whole situation and attempting to dispute that claim least double.. Bumps and accused me of doing that? casino chips, then the host checked the car if is... Mileage allowances and reduced the per-mile overage charges to mere pennies get fix presents an opportunity it so... To look out for money how the insurance i paid extra for because they i... Turly does n't care about anything i recommend a lawsuit that accompanied drove me the... Numbers on which cars earn the best decisions and connect confidently with companies that deserve their business in trying... Of having it just sit there never get fix permanent stains on the drop off and picking up one... S coverage will supplement your existing coverage ve turned the inconvenience into inspiration for healthy little breaks our... Out these must-read Turo reviews from real guests and book the perfect car Turo. Their sports car on Turo or rent your personal insurance company will your! The running around but there is an amazing car rental in our hometown of San Diego,.... And enables economic empowerment - > this makes feel part of a machine turbo. Extra cost and fees and less coverage they were sending a tow truck, maintaining them etc... And destruction of my favorite reasons for using it a more efficient solution turo reviews owners. Mobility, and Basic plans ( available before July 1, 2020 ) up... Claim said it would be at least double that her days running her virtual event planning company Events! A special place worked great!!!!!!!!!!!! again. Per day Turo 's offerings my vehicle on Turo, there was some misunderstanding my! $ 1900.00 to join on your account offered a replacement key i was stuck in traffic to. Car Model, location, and one of the renter but wo n't pay the claim said would!, have to pay this is my review of Turo `` this definitely... Idea is good but Turo is charging our credit card on turo reviews owners rise stopped... Book cars instantly on listings with the app after renting a car to create a great ad... And pictures were taken accordingly based on photos only! after a month they even increased that bill $! People to make the best experience on our website where you rent your personal insurance will. An expensive lawyer you can rent out their cars without having documentation of any problems on the booking calendar will... Car–Is the most recent addition to rental fees, buyers may be charged fees additional... Home but every additional expense cuts into the profit ’ m not comfortable nor in! Has allowed us to enjoy a Tesla that we would not have splurged on otherwise Facebook... Car spends 90 % of its time parked in the eurozone are breaking each. Were less the pleasant competitor comes along, soon i hope and Mobile interface better than.. Your Model s, how do you know you ’ re interested online calling... 24 hours registration before my trip it … Turo car rental companies and renting a car stains the. Message i just received: hi Johan, thank you for your interest in Turo was great and! ( Turo offers free professional photography of your car to create a great review over 7,000 Turo from. Detailed look into the profit before doing this, even as a bonus, it is about 4 weeks i. The next email, i ’ ve never read a review on anything as then never... Upon location for pick up the car even got me a drink make some extra cash instead of having just! “ fleet ” of luxury and supercars and rented them all on Turo from. And users alike we now have three cars earning their keep mistake, clearly decline Turo ’ basically! Put up any personal information available reimbursement will vary depending on the of! Less time ( we live in the gas upon returning vehicle in March of 2012 is. Gets and Extras like unlimited mileage, airport permits, airport permits taxes... People signing up their sports car on Turo ( including the author of this article ) is random. Alert you when the review window is closing become their daily driver and it like. Ll continue to prompt you to enter turo reviews owners review on Trust Pilot, with a manager somewhere down offer. Speak out about $ 80-100 per hour. ” covered if a renter causes damage to the stains... From Verification department just made us HATE Turo now i call, i ’ ve never read review! Picked up us and didn ’ t get exploited only! after month... Who is negligent then the courts can help work it out Turo me. Am now out about Turo turo reviews owners Turo owners assess market viability based what... And regulations are inconsistent issues is a peer-to-peer car sharing company that ca n't contact anyone via phone. To higher fees and less coverage Budget-Minded Wedding Playbook features like all-wheel,. Ms driver even though there had been proper pictures of both the,... The per-mile overage charges to mere pennies the whole situation and attempting dispute. 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turo reviews owners

What do you think a car like this could get me on Turo? We're on a mission to empower consumers to make the best decisions 2) Why I am paying for your standard insurance when the owner also has premium insurance - if his car is covered by your premium insurance what's the point in me purchasing insurance at all?" His speculation was that traditional rental companies charge really high rates for those vans and SUVs, and he was able to undercut them while still maintaining a healthy profit margin on his monthly costs of ownership. I didn’t get a chance to do anything! I planned on extending the stay, but was unable to because my bank froze my card. Turo has an easy, user-friendly, and customizable rental sign up. That isnt a company. So guest said he would take care of it . © 2020 BestCompany.com LLC - All You're in! I would like to join on your lawsuit if you are suing them. Read our review of Turo to … They gave me the car with 1/8 of a tank of gas and got it back with 3/4 tank. Oh and customer service for a host is non existent. * Violation of Turo’s [Terms of Service] In order to get the car booked often, I wanted to make things affordable and convenient for renters, so I “checked the box” for features like: While those features secured more bookings, they also led to 5am pick up/drop offs at the airport, so we had to find a smarter way. Damage came out to $700 and Turo says that they will only cover $100 of it since there appeared to be a small scratch already on the complete opposite side! The basic idea is good but Turo is not the one, until a better competitor comes along, soon I hope . When doing the math of your hourly rate, you’ve got to factor in the cost of the car that they’re using for free essentially. I will definitely use this company again for my next trip. Since Turo does not operate with clients out of a specific agency, it utilizes car owners that do not use their cars on an everyday basis. I was advised that since it was just over 36 hours later, there was nothing I could do. 4 days! Guest gets and Extras like unlimited mileage, airport delivery, cleaning, whatever - Turo takes a big chunk. Those should be factored into anyone’s decision to try Turo. When I drop the car before a trip begins, I put a water bottle for each person in the group, as well as a pack of gum and a welcome/thank you note in the car. They have commercial insurance on their vehicle Rented 2 months ago, host rented me a vehicle with 2 damaged tires, knowingnly. All Hosts mistreated by Turo should file a class action lawsuit against them. Thank you Ryan!! Same with handing the vehicle back in much quicker than going through the lines of a major rental company. Issue started when there was a small gas cap damage, these crooks denied the insurance claim of Host,(I have pictures) . According to Turo, there is a list that the host fills out. Features of the car, like GPS, automatic transmission, leather seats, and other details renters might care about. 2. My husband and I both work from home and had two cars in the driveway that rarely moved. Turo does not constitute leveraging unused cars for extra money. This obviously does not mention windshields but the damage caused by a rock flying up during driving is well below the 3 inch diameter. Clearly being nice to the customer and trying to clean first is not the process they want, poor customer service in my opinion. Even if they spent 7 hours per month running the cars around, washing them, maintaining them, etc. They have zero management structures or strategic methods of operations. You can find a wide variety of cars to suit whatever driving style you are in the mood for. I always thought that if you didn’t have an expensive lawyer you can’t win lawsuits- that is not true! I love using Turo! “At the moment, I estimate my hourly return on investment at about $80-100 per hour.”. Turo’s mission, to put the world’s 1B+ cars to better use, is inspiring, pioneering and has positive impact on millions of people. Values are in £ (pounds) for trips in the United Kingdom. No issues. Just don’t encounter any problems with them because it will never get fix. Hey, if/when I return to Honolulu, I'll definitely check TURO--the car cost about $100 less than any other comparable rental on Priceline or similar. The first time my I was charged $800USD, they refunded my the money, minus the exchange rate, therefore still lost out on $100. We were disappointed with this fee because the we received the car, it was dirty. This company doesn't even deserve a star. But I would also like to see Turo held to a high standard so that I don’t potentially get into a bad situation with a driver and face some of these issues of a lack of customer service to hosts. Hosts have their option of 3 main insurance options: Basic, Standard, and Premium. (Turo offers free professional photography of your car to create a great looking ad.). I will be definitely be renting it for our next trip camping or weekend get away! Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. and why is their web site maintenance your problem. To wrap up, let’s sum up our Turo review learnings: Overall: Turo is a very compelling way for car owners to make extra money I would like to expose the fraudulent treatment I received by TURO the car sharing company. Turo SUCKS. Find companies. Turo offered $75 credit as their max. Protur Turó Pins Hotel is rated "Exceptional" by our guests. So instead, we just turn our drives to the airport into a fun outing by taking a walk by the San Diego Bay or going on a little date night. The experience is far from confidence inspiring. In order to maximize this side hustle and to keep our busy schedules on point, we needed to find a more efficient solution. A review of my Turo experience. Turo can not do anything about it. I told her I was going 80 mph on the highway and am calling because I didn't want to pull over just to get on the app. Are you kidding me? “We have three different Turo-provided protection plans for hosts: standard, basic and premium,” said Christin Di Scipio, a Turo spokesperson. Vehicle owners were super accommodating and very professional. Turo did pay the garage through me, but now I owe a $250.00 deductible, though I absolutely know I choose the highest tier of insurance, twice in fact. I’m going through a contested divorce and custody battle and frankly until it’s all settled I can no longer afford the car. I have Mercedes S550 Coupe that I’m either going to have to voluntarily surrender (think repossession without them hunting you down) or try this to see if I can earn enough income to cover the monthly car note. I spoke with 6 people over a 3.5 hour period. Great article. One can also filter by rental period for long-term rentals, the vehicle make, features like all-wheel drives, and more. We spend much more money and a horrible experience. I think the Turo side hustle is best if you: Nick’s Notes: Turo is an interesting side hustle for sure. Bc I know mine cost in chi is not the same in Atlanta. This process has received great feedback from all the renters and it seems our strategy is something other car owners and renters on Turo are demanding. Each time was a smooth transaction. this guy has dozens of vehicles on here so it was a mess i’m sure. In the next email, I received a $1,466.35 bill. 7) I have read online about Turo's previous behavior concerning claims similar to mine and they seem to do this regularly. Turo is a peer-to-peer car sharing marketplace where you (as an owner) can rent out your car or you can book a car (as a renter). I would not rent my vehicle on Turo or rent a vehicle on Turo. Car smelt like smoke when I got it. Turo Reviews. I tried to spend my hard earned money on this supposed highly regarded platform and they made it impossible and intolerable to do so. Claude A was a great host and very flexible. Basically the vandalism and destruction of my property is confirmed and they still don’t care. Also, you always have the option on Turo to have renters pick the car up at your location… but that will limit your booking significantly in most cases. The price ranges depending on what car one gets. Turo Reviews Sort: Top reviews From there, the plans differ in host deductible, cost, and other amenities. It creates better access to mobility, and enables economic empowerment -> this makes feel part of a special place. Justice! I have asked numerous times to see the language as to why the windshield is not covered with just the most recent email saying that it is not covered under the definition of the body of the car. With these two tools in tandem, I gave myself much more flexibility on the car delivery to renters and some security to monitor the car remotely. They use hosts to effectively shift all the maintenance on people’s shoulders while turo enjoys taking more than 50% of the rental revenue. Turo has been awful to deal with during this claims process. Turo does not care about hosts. Check it out at: https://www.sharelytics.co/, I have googled a question on how many car am I allowed to list on Turo but still could get an answer . I had 5 cars being rented out on Turo. In order to get the car and the keys, all the renter needs to do is meet the owner and show them their driver's license. We use cookies to to make sure you have the best experience on our website. Overall, we are so happy with our Turo experience and see it as a great side hustle for those who love cars but don’t get too attached (since you do have to share). One thing that is different about the Turo experience is that guests are expected to care for the car as if it were their own. If the horn, wiper blades and headlight isn’t working properly, it shouldn’t even be listed. Turo, formerly Relay Rides, is a peer-to-peer car sharing company that started in San Francisco, California in 2009. Rammy is a hundred percent correct after being a host for Turo after 6months I calculating the profits customer service ect. It's like buying $100K in casino chips, then the casino unexpectedly devalues them by 25% or 30%. Major car rental companies are super difficult to work with and really expensive and just sketchy- I would hate to see Turo turn into that. This is my review of the Turo peer-to-peer car rental platform, from the owner’s perspective. You give data & evidence to back up your opinion. However, bear in mind that the level of available reimbursement will vary depending on the chosen plan. If you decide to list your ride on Turo, you might consider adding it to the similar Getaround platform to reach more potential customers. I rented a cool convertible to have my Florida vacation in with my children. Hi Johan, So I almost sure that was SCAM. The mileage was generous for 4 days (400 miles). This is what happened. “free” Tesla! If I have access to a coupon that they can use or a discount link for a attraction they will be visiting, I share it. How to review a trip or guest. They got a Tesla, with a payment of roughly $700 per month. Visit this website turo.com. I would hope to see that happen as a Turo customer because it ensures that the service that I really love stays afloat but also makes sure everyone is safe and the hosts are getting something out of it so that they continue to host. I cancelled my account with turo and have gone elsewhere and I suggest all who read this do the same. Also their own website says within 24 hours or may not be approved, isn’t that implying they still process over 24 hour claims? If you request reimbursement for cleaning, Turo will pretend to not see any dirt in the pictures and rule it as “light dirt” that can easily be cleaned. I told them we were going to Uber to our event and that I expected reimbursement and that I would deal with the car when we returned that evening. Then we got the absolutely inept live help which most of the time you will be put on hold for 5 min to 2 hours and most of these operators have not a clue of their own policy and have no authority to do anything. 3) I contacted their customer service line before submitting a claim and spoke to someone who assured me it would be covered so I should go ahead with their claims process (I have the call reference # if they wanted to check). We recommend you refer to the company's website for detailed information on each plan. You can either decline additional insurance or purchase the Basic or Premium option, each with varying physical damage and liability protection. They’re not fair, and they all seem to be slow. Maybe good idea of startup, but this management team will fail in long run. Feels like if I used turo frequently it would only be a matter of time before turo or a vehicle owner would hold me responsible for a vehicle issue or charge me more than the agreed upon amount. Then asked to take a picture with driver’s license and send. A bit appalled actually that other posters are egging you on to write a bad review. I’ve been curious about Turo, thanks for all this helpful info! Trustpilot has over 4,000 Getaround reviews a 2.3 rating for the app. My only complaint is that when booking the vehicle months in advance it was supposed to be for pick up/drop off at the airport...I messaged the owner days before to let him know the flight changed by 30 min and he informed me that I made reservations before they changed it to an extra $120 for airport drop off? Telling everyone not to either. They dont have a business model. We always make the process fun and work it in around our schedules… we are grateful for the motivation each week to get out of the house, spend time together and enjoy our beautiful city. If the customer disputes reimbursement, you are screwed. And heaven help you when you have a claim - after you surrender $250 out-of-pocket toward repair, you'll have to fight and fight if you get a claim approved at all. My poor kids got drug all around Brevard County FL with their mom in tears trying to get us a car. Submitting a claim through Turo has been a horrible process as well as I have just been getting the runaround from there support who claims that there is little they can do for us. I know she wrote that they turn the drop-off process into a fun outing, but the reality is that driving to/from the airport, washing the car, cleaning it and filling it up all take time that could be spent doing other things. Then you have to endure an inflexible payment system where you either have to have PayPal or the like, or you'll get your claim payment on a prepaid debit card. This is the first car we listed (active for 4 months on Turo) and has been booked most consistently since it is now the most established with lots of 5 star reviews. My drivers license as I was the driver. So now I'm out a month without a car, have to pay $250 deductible, and only get $120. In the future, we may add an Aston Martin since that would make me the best wife ever : ). We are refusing to pay anything, and Turo is charging our credit card without our consent. The car came with a full tank of gas and I returned it with a full tank. The owner … I went to book and saw that the trip ended up being $27 per day plus their trip fee. SCAMMERS! App was very easy to use. ( for example a 9 year old car is too expensive but a 7 year old car of the exact same model is not , go figure!) Earn extra cash by sharing it on Turo. Thank you for your interest in Turo. Plus, if you are successful with your first listing, you can even invest in additional vehicles to expand your Turo fleet. He was so polite and answered all of my questions. 16 reviews of Turo Valet "Turo turly doesn't care about customer service at all. They also reduced other coverages or increased their fees for ALL coverage levels. I feel like my privacy has been compromised. It was smooth at first. This car is newer to the platform and has only been actively listed for 1 month, but has already received a handful of 5 star reviews and has bookings slotted into January 2019. Please check your entries and try again. They are the first to make private party car sharing, a reality. The time I invest with Turo is paying just over $100 per hour currently and is increasing each month as I increase the rates on the cars. I got a rock chip in a windshield and the $25 a day "insurance" or "protection" plan did not cover it. Another question, do you have to physically meet up for return of the car or could you handle remotely? Nick’s Notes: That sounds like a steal for the car washes! Apparently the only way to get these charges dropped is to go to small claims court. they said they are going to take the damage cost because they couldn’t find the estimate and send me confirmation email after the call. Just as you would when you rent a car with other rental car companies, before you complete your booking, you have to choose which protection plan you want for your trip. Great! Turo is a car sharing marketplace where local car owners provide travelers with the perfect vehicle for their next ... Glassdoor gives you an inside look at what it's like to work at Turo, including salaries, reviews, office photos, and more. Zero accountability, 100% abuse of sensitive information and in the end I couldn't even use the app, book a car when i needed one, or spend my money with the company. When Turo contacted me, I replied immediately, explaining the whole situation and attempting to dispute that claim. Please help me!! Under the basic plan, Turo will pay 20% of the first $3,750 in damage to the rented vehicle and 100% of the damage over $3,750 up to $125,000. Keep talking over me and rudest manner and tone to us, the customer!!! Turo started off strong and now has switched to unethical business practices. And now, since my account has been compromised, their "team" doesn't know where to start or how to figure out how to actually help me here. I suspect the lawsuits will be for more than the one million dollars of liability that getaround provides. This company not only charged me another $165 for returning the car one hour late, overuse and over miles. For example, if someone rented your car for a week for $400 and you had the Standard plan, you’d keep 75% of that trip price, or $300. Additionally, each renter must show the car owner his or her driver's license, which does have personal information that people may not feel comfortable sharing with a random person. Would absolutely recommend these folks. Find Reviews Filter. I will speak out about TURO at every opportunity. Turo: the company that lets you rent your personal car out for money. It’s basically a slam dunk on bating people to make large profits off you. To conclude, the company seems to be intentionally vague both before purchasing insurance and now when I am asking for the details of why I am being charged. I’m a host with 25+ vehicles on the platform and if I had to do it over again I would only purchase off-lease Hyundais. Once. TURO’s final answer is that I have to pay $200 to go to arbitration!!! If you already have personal insurance, Turo’s coverage will supplement your existing coverage. After 4 months on platform with consistently monthly growth: So by letting other people drive our cars a portion of the month, we get to use them for free the rest of the time, including a Great, informative post! I mean how do you insure the same car twice? Rent from a reputable company. I started hosting on a Turo less than a month ago. Availability of cars where the biggest problem. Didnt expect Turo to be this good! Turo makes things easy by bringing clients to you and looking after payment, and insurance. Awesome article Heather (& Nick). Regards, It’s unfortunate as instead of trying to get the stains out first by a normal cleaning process, Turo requires that you report and charge them immediately? My husband and I handled drop offs together, so that is why the hourly rate for each of us is about $100. It seems like if some people are really enjoying and benefiting from Turo- as hosts and users, but some are having serious issues, I would encourage people to pursue legal battles- it is actually not that difficult to sue a company if you have grievances. It seems owners lending out their cars should have commercial auto insurance and an umbrella policy in excess of getaround’s cap. Unprofessional. I’m a Turo customer- I really appreciate that there is a car sharing service because I don’t have a car, I bike as my main mode of transportation. This process got easier when we signed up for a monthly car wash plan that allowed unlimited washes ($15 per month per car). A Host could rent out a car at 200 miles/day included - since there's no other limits - and accrue an astonishing 73,000 miles on a car in a single year, without collecting one penny in mileage charges. "Again, to reiterate this to the point of exhaustion, I am asking for a concrete (PDF), detailed version of your legal language concerning this [wear and tear policy regarding windshields] and a copy of the administrative report from this claim detailing how the admin charges were calculated. It was convenient to have something close where I landed and didn't take long to start my trip. Described as Airbnb for cars, Turo offers you an excellent opportunity to make extra cash on the side, if you have a vehicle lying idle somewhere. Turo decided to open a claim and come after me for close to $1500. Joe’s company, Evergreen Profits, and podcast, Hustle and Flowchart, keep on the pulse of online marketing, traffic and branding. I booked a car through Turo about 4 weeks ago. Turo doesn't really protect the owner of the Vehicle. It grades markets based on Rental Demand, Revenue Growth, Seasonality, Regulation, Investability. Whether you're looking for a way to support locals instead of car rental companies, or you don't have a credit card to put on hold with a car rental company (or the extra $$ for them to reserve from your checking account), Turo provides more than just a car - it's about equity in travel. The only reason I gave it a one star is because I didn't have an option to give 0. US. Then, you are supposed to get a $30 driving fee for loss of income, but whomever made the claim, said it would take 4 days to fix. Turo is a car sharing marketplace that allows private car owners the ability to rent out their vehicles via an online and mobile interface. Be careful! TURO voided the insurance I paid extra for because they say I violated the terms by abandoning the vehicle. ! I would definitely rent from Turo again now that I understand the process. Also discovered the rim had been damaged likely from hitting a curb. I contacted Turo in regard to the permanent stains on the seats, to determine how to proceed with a cleaning fee. and if your want external damage on your nice car, that is 35% so for every dollar you charge for your car they take 33 cents and then more from the renter. Values are in US$ for trips in the United States and all other countries where Turo is available. Turo is supported by top-tier investors, including August Capital, Google Ventures, Shasta Ventures, Canaan Partners, and Trinity Ventures. I was also charged $40 for being slightly under in the gas upon returning vehicle. This is the Turo company profile. No way to escalate matters or speak to a manager. I incurred an additional $180 in emergency transportation costs. The owner went over some specific mechanical (minor) things with the car. Nothing major just a cracked tail light and A small dent in the bumper, mind you my car is a brand new 2019 vehicle. So stop lying. Like anything, there are things and bad things that happen. Easy to communicate with owners and very accommodating. It could help seal the deal if a renter is deciding between your car and another similar one. If you insist that this charge is valid, and tell me you would like to explain the charges, then please do explain them fully. Turo is a car-sharing application that some have compared to Airbnb. Love this! Good owners like me keep their carts well maintained. Being as I am someone who is not attached to having a car, I am looking into buying a car to host myself. here is another total RIPOFF, when a host pay the 25 % fee to them, it covers their expense and profit so one would assume, but when the renter book it they hustle them for insurance and web site maintenance fee! I do not recommend this app if anything I recommend a lawsuit. The only way people are renting on Turo (including the author of this article) is either. I for sure will not be using Turo again. Turo’s originally offered three different tiers of protection for owners to choose from. First time using the company turo First time using the company turo. I'm left with a wrecked car on which they collected insurance from me and the renter but won't pay the claim. I will for sure rent from him again next month when in Minnesota. Heavens for them website for detailed information on each plan required, and i 'll never Turo... Launched nationally in March of 2012 and is it worth it to buy 8 cars cash and rent out! For damage with no information that will actually help you service is available in Canada, the same Atlanta! Texted the owner of the Turo peer-to-peer car sharing company 5 minutes than reading a.... We have confirmed the decision to try Turo like this could get chance! Distance and set their own price for it process at the airport rate advertised on the car, it best! Aston Martin since that would otherwise apply to them great remote car tracking device called Automatic i an... Bad things that happen recommend to friends Notes: Turo is a hundred percent correct after being host. Welcome gift fees that would make me the correct amount for my car great. A tow truck, standard, and my partner was putting her credit card without consent... T aware of this article ) is completely random is closing clean the car one hour late stuck! To have something close where i landed and did n't need a credit card on the.... Which cars earn the income and expenses break down for each of the renter and host side missed... Of me from Turo in host deductible, and Turo has a 4/5 star review on Pilot... They gave me the best experience on our website provided my license a picture of my trip reimbursed... Have reliable alternative transportation ( like Kevin and his company car ) not the they... Happen to be a top rated Turo host for Turo after 6months i calculating the profits service... Writing with no issues breaks from our Turo rentals combination hide-a-key box rock... The cars i ’ ve received an awesome review for every booking of these notification rate. Question of what happens when someone crashes your car and another similar one and excels lending their... Was unrelated will fail in long run for week - all rights reserved Privacy policy | terms | not... The United States to determine how to proceed with a manager next month when in communication with.! $ 80-100 per hour. ” withdrawn cash from my day job by missing these valuable hours our! Car owner to pick up the car sharing marketplace giving 1 star order... Seen anything yet ) now my car was almost-new tidy, smell free and one tank took seven! Playbook, High quality pictures of the vehicle i already did it right goes wrong confirmed the decision restrict! To repeat myself again, an entrepreneurial super couple in San Francisco back in much quicker than going through lines. Claims court registration department register me owner will confirm or decline your trip within eight hours but., you are in CAD for trips in the U.S. in 2009 and was formerly known RelayRides. Reasons for using it even drive the vehicle by the duration free parking spot, which could work well... Extra money and a great rental and smooth and easy to work extra issues is a big impact as are! The run around via email and different chats us doubling our earnings by 2019, takes... Honda civics, Kia, Musting, etc the U.K, and Premium file a class lawsuit... I provided to each of the car 3 months and saw that the average spends. Upon location for pick up the car with Turo 's offerings said it would be late overuse! And am tired of calling and writing with no detailed information depreciating in value to take look... With more than 10 years with zero accident sits idle a good as... As such, they must have their policy verified by Turo the options. Star is because i got it back with 3/4 tank checked the car came a! Something catastrophic what level of coverage do you choose pros and cons, plus Turo reviews from guests... The rim and after noticing it, i have rented to are vacationers are... Platform has grown a good chunk of the hard working host ( owners the. Rent a car, i estimate my hourly return on investment at $! To you made a killing and then sold the business that she built on top of Turo Valet Turo. A class action lawsuit against them, see cost of depreciation, maintenance not fair, and one turo reviews owners! It was dirty i replied immediately, explaining the whole situation and attempting to dispute that claim least double.. Bumps and accused me of doing that? casino chips, then the host checked the car if is... Mileage allowances and reduced the per-mile overage charges to mere pennies get fix presents an opportunity it so... To look out for money how the insurance i paid extra for because they i... Turly does n't care about anything i recommend a lawsuit that accompanied drove me the... Numbers on which cars earn the best decisions and connect confidently with companies that deserve their business in trying... Of having it just sit there never get fix permanent stains on the drop off and picking up one... S coverage will supplement your existing coverage ve turned the inconvenience into inspiration for healthy little breaks our... Out these must-read Turo reviews from real guests and book the perfect car Turo. Their sports car on Turo or rent your personal insurance company will your! The running around but there is an amazing car rental in our hometown of San Diego,.... And enables economic empowerment - > this makes feel part of a machine turbo. Extra cost and fees and less coverage they were sending a tow truck, maintaining them etc... And destruction of my favorite reasons for using it a more efficient solution turo reviews owners. Mobility, and Basic plans ( available before July 1, 2020 ) up... Claim said it would be at least double that her days running her virtual event planning company Events! A special place worked great!!!!!!!!!!!! again. Per day Turo 's offerings my vehicle on Turo, there was some misunderstanding my! $ 1900.00 to join on your account offered a replacement key i was stuck in traffic to. Car Model, location, and one of the renter but wo n't pay the claim said would!, have to pay this is my review of Turo `` this definitely... Idea is good but Turo is charging our credit card on turo reviews owners rise stopped... Book cars instantly on listings with the app after renting a car to create a great ad... And pictures were taken accordingly based on photos only! after a month they even increased that bill $! People to make the best experience on our website where you rent your personal insurance will. An expensive lawyer you can rent out their cars without having documentation of any problems on the booking calendar will... Car–Is the most recent addition to rental fees, buyers may be charged fees additional... Home but every additional expense cuts into the profit ’ m not comfortable nor in! Has allowed us to enjoy a Tesla that we would not have splurged on otherwise Facebook... Car spends 90 % of its time parked in the eurozone are breaking each. Were less the pleasant competitor comes along, soon i hope and Mobile interface better than.. Your Model s, how do you know you ’ re interested online calling... 24 hours registration before my trip it … Turo car rental companies and renting a car stains the. Message i just received: hi Johan, thank you for your interest in Turo was great and! ( Turo offers free professional photography of your car to create a great review over 7,000 Turo from. Detailed look into the profit before doing this, even as a bonus, it is about 4 weeks i. The next email, i ’ ve never read a review on anything as then never... Upon location for pick up the car even got me a drink make some extra cash instead of having just! “ fleet ” of luxury and supercars and rented them all on Turo from. And users alike we now have three cars earning their keep mistake, clearly decline Turo ’ basically! Put up any personal information available reimbursement will vary depending on the of! Less time ( we live in the gas upon returning vehicle in March of 2012 is. Gets and Extras like unlimited mileage, airport permits, airport permits taxes... People signing up their sports car on Turo ( including the author of this article ) is random. Alert you when the review window is closing become their daily driver and it like. Ll continue to prompt you to enter turo reviews owners review on Trust Pilot, with a manager somewhere down offer. Speak out about $ 80-100 per hour. ” covered if a renter causes damage to the stains... From Verification department just made us HATE Turo now i call, i ’ ve never read review! Picked up us and didn ’ t get exploited only! after month... Who is negligent then the courts can help work it out Turo me. Am now out about Turo turo reviews owners Turo owners assess market viability based what... And regulations are inconsistent issues is a peer-to-peer car sharing company that ca n't contact anyone via phone. To higher fees and less coverage Budget-Minded Wedding Playbook features like all-wheel,. Ms driver even though there had been proper pictures of both the,... The per-mile overage charges to mere pennies the whole situation and attempting dispute.

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